Refund Policy

Last updated: 1 April 2026

1. Overview

At TechDeck (operated by Hedex SOFTWARE LTD), we want you to be completely satisfied with your purchase. This Refund Policy outlines the circumstances under which refunds may be granted for our digital software products.

2. 14-Day Cooling-Off Period

Under the Consumer Contracts Regulations 2013, you have the right to cancel your purchase within 14 days of receiving your order. However, please note that for digital content:

  • If you have downloaded or accessed the software, you may lose your right to cancel if you gave your express consent to begin the download and acknowledged this.
  • If you have not downloaded or accessed the software, you are entitled to a full refund within 14 days.

3. Refund Eligibility

You may be eligible for a refund if:

  • The product does not function as described on our website
  • You experience technical issues that we are unable to resolve
  • The product is not compatible with your system (where compatibility was stated)
  • You have not downloaded or activated the software (within 14 days)

4. Non-Refundable Circumstances

Refunds will generally not be granted if:

  • You have downloaded and used the software beyond the trial/evaluation period
  • The request is made more than 14 days after purchase (unless the product is faulty)
  • You simply changed your mind after downloading the software
  • The software works as described but does not meet your expectations

5. How to Request a Refund

To request a refund, please contact us with:

  • Your order number or transaction ID
  • The email address used for the purchase
  • A description of the reason for your refund request
  • Any relevant screenshots or error messages (if applicable)

6. Refund Processing

Once your refund request is approved, refunds will be processed within 14 days to your original payment method. Please note that your bank or card provider may take additional time to credit your account.

7. Your Statutory Rights

This Refund Policy does not affect your statutory rights under UK consumer law. If a product is faulty or not as described, you are entitled to a repair, replacement, or refund.

8. Contact Us

For refund requests or questions about this policy, please contact us at:

Hedex SOFTWARE LTD
7 De Vere Close, Hatfield Peverel, Essex, CM3 2LS, United Kingdom